Terms and Conditions
Last updated: 10/7/26
These Terms and Conditions govern the use of the website www.cedua.it and regulate the purchase of artworks, prints, creative products, and requests for custom artistic services offered by OFFICINA URBANA di Marcazzan Devis
By accessing this website or purchasing products or services through it, the user agrees to these Terms and Conditions.
1. Information about the owner
This website is operated by:
OFFICINA URBANA di Marcazzan Devis
Email: officinaurbana@icloud.com
Address: San Bonifacio
2. Presentation of artworks and products
The images, photographs, and descriptions displayed on this website are intended to represent the available artworks and products as accurately as possible.
As many artworks are handmade, slight variations may occur compared to the images shown online, including differences in colours, textures, materials, or details of craftsmanship.
Such variations do not constitute defects but are natural characteristics of artistic and handmade production.
3. Purchase of original artworks and prints
Original artworks, prints, and products available on the website may be purchased according to the procedures indicated on the relevant product pages or through direct communication with the customer.
Before purchase confirmation, the customer will be informed of:
product price;
shipping costs, if applicable;
available payment methods;
estimated preparation and delivery times.
The availability of original artworks is subject to their unique nature. Each original artwork is a one-of-a-kind piece unless otherwise stated.
4. Custom commissions
Custom artworks are created based on an individual agreement between the artist and the customer.
Before the work begins, the following details will be agreed upon:
subject and characteristics of the artwork;
size and materials;
estimated production timeline;
price and payment terms;
specific customer requirements.
A deposit may be required before starting the commission, according to the agreed terms.
Significant changes requested by the customer after the work has started may result in changes to the price and delivery timeframe.
Due to the personalised nature of commissioned artworks, the right of withdrawal may not apply once production has begun, except where required by applicable law.
5. Payments
Payments may be made using the methods indicated on the website or communicated directly to the customer.
Orders and commissions are considered confirmed only after receipt of the required payment or agreed deposit.
6. Shipping and delivery
Artworks are carefully packaged to protect them during transport.
Shipping times may vary depending on the destination, chosen delivery method, and preparation time required for the artwork.
OFFICINA URBANA is not responsible for delays caused by shipping carriers or circumstances beyond its reasonable control.
For international shipments, any customs duties, local taxes, or additional charges required by the destination country are the responsibility of the customer unless otherwise stated.
7. Returns and refunds
For purchases made by consumers, applicable consumer protection laws apply.
Requests for returns or refunds must be submitted by email to:
info@cedua.it
The request should include the order number and the reason for the request.
Custom-made or personalised artworks may be excluded from the right of withdrawal as provided by applicable law.
8. Intellectual property and use of artworks
All artworks, images, photographs, texts, and website content remain the intellectual property of CEDUA di Marcazzan Devis
The purchase of a physical artwork does not automatically transfer copyright, reproduction rights, or commercial usage rights.
The artist retains all moral and economic rights provided by applicable copyright law unless otherwise agreed in writing.
Reproduction, resale, modification, or commercial use of artworks or images without prior authorisation is prohibited.
9. Use of artwork images
The artist may use images of artworks created or sold for artistic, promotional, editorial, portfolio, or exhibition purposes unless otherwise agreed in writing with the customer.
10. External links and third-party services
This website may contain links to external platforms or services, including social media, payment providers, and communication tools.
OFFICINA URBANA is not responsible for the privacy practices, content, or services provided by third parties.
11. Privacy and Cookies
The processing of personal data is described in the Privacy Policy and Cookie Policy available on this website.
12. Changes to these Terms and Conditions
These Terms and Conditions may be updated at any time.
Any changes will be published on this page with the corresponding update date.
13. Applicable law
These Terms and Conditions are governed by the applicable laws of the country where the website owner operates.
Any disputes shall be handled by the competent authorities according to applicable law.
14. Contact
For any questions regarding these Terms and Conditions, please contact:
Email: info@cedua.it